![]() ![]() This review is about the casino, we did not stay in the hotel or eat in any of the restaurants. Was my first time staying here and I will NOT again. There's no way we'd have ever left the room like that! It's insane that they think they can get away with charging a family for a mess they didn't make after refusing to even clean the room, when housekeeping service is definitely included in the hotel room rate. It took over a week to get an answer why, then we got the manage to send me pictures where the trash bags we left were very obviously sprinkled around the room. Then I find out I was charged an extra $250 plus my deposit for a "deep cleaning" fee. Well on the last day we took the shopping bags i'd saved and put all the trash in bags next to the can, because it was full. I cleaned the room myself every day because that's just what I do, I don't want to stay in a messy room. After days of asking for a blanket for my son it never came. We ran out of space in the trash cans, ran out of toiletries and toilet paper. ![]() We were repeatedly hung up on just trying to get fresh towels. I get that, it's a big problem right now, but what they didn't tell us was that housekeeping wouldn't visit the room at all. Upon entry there was a notice that check in could be delayed because of short staffing. We stayed in a 1 bedroom suite for 4 nights. ![]()
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